These are all important factors to consider if you're experiencing difficulties with withdrawing funds from your account on the platform:
Complete Personal Data: Ensure that all your personal information is accurately filled out on your account. Include your full name, date of birth (day, month, year), address, phone number, email address, country, city, and a selected security question with an answer. Use formatting tips such as avoiding accents and extra spaces in your details to ensure seamless processing.
Verify Contact Information: Click on "verify" to confirm your full name through SMS verification. Additionally, verify your email address by clicking on the confirmation link sent to your inbox. Withdrawals are only permitted to the phone number associated with your account during registration.
Wager Requirement: Make sure you've wagered at least 70% of the deposited amount before requesting a withdrawal. This practice is mandated by AML regulations to prevent money laundering attempts. Note that withdrawals may also be restricted if funds are tied to free bets, so ensure bonuses are appropriately utilized to enable withdrawals.
Account Verification (KYC): Check if your account needs verification. Visit the KYC section of your account and upload the necessary documents for verification purposes.
Irregular Activity: If there's been irregular activity detected on your account, you may need to undergo additional verification processes. These cases typically take longer to resolve.7. Troubleshooting Methods: If your personal information is complete but you still face withdrawal issues, try these steps: log out and log back into your account, clear your browser or app cache, and access your account using a different browser or incognito mode.
Account Balance and Processing Times: Ensure sufficient funds are available in your account for withdrawal requests. Additionally, note that processing times may vary—certain methods like IMPS or bank transfers could take 3-5 business days to process.
Payment method not available: Occasionally, the payment method selected for withdrawal might not be available due to technical issues. For instance, Pix withdrawals require the input of a valid CPF number. In such cases, double-check the required details or wait temporarily for the service to be restored.
Addressing these potential issues can help resolve difficulties you may encounter with your account or transactions, ensuring a smoother experience on the platform.