To provide the best service, we occasionally need additional information and supporting documents. If you’ve experienced a failed deposit or if you've made a deposit but the funds haven't appeared in your betting account, we may require documents such as a bank statement or payment proof.
These documents help us verify important details, including the date, time, amount, and transaction ID, so we can cross-check the information in our system and assist you more effectively.
Similarly, if there’s an issue with your withdrawal, we may request a bank statement to verify the details from both your side and ours. We hope you understand the importance of these documents to ensure smooth and accurate transactions.